Refund policy
Return and Refund Policy
At Grovely & Co., we want you to be delighted with your purchase. If something isn’t quite right, please read our returns policy below or contact us at grovelyandco@outlook.com and we’ll be happy to help.
1. Cancelling an Order
If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to return the goods after notifying us of your cancellation.
To exercise your right to cancel, please email grovelyandco@outlook.com with your order number and confirmation that you wish to cancel.
Some products may be exempt from cancellation rights under applicable law, such as personalised items or certain sealed goods that cannot be returned for health or hygiene reasons once unsealed. Any applicable exceptions will be handled in accordance with the law.
2. Returning an Item
Please contact us before sending any item back so we can provide the appropriate return instructions.
Where you are returning an item because you have changed your mind, you may be responsible for the direct cost of returning the goods, provided this has been communicated to you as required by law.
Please take reasonable care of items while they are in your possession. If the value of an item has been reduced through handling beyond what is necessary to establish its nature, characteristics and functioning, a deduction may be permitted by law.
3. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us at grovelyandco@outlook.com as soon as possible. Include your order number and, where possible, photographs showing the issue.
We’ll work with you to resolve the problem in accordance with your statutory consumer rights. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.
Your legal rights relating to faulty or misdescribed goods are not affected by this policy.
4. Refunds
Once a return has been received or other required checks have been completed, we’ll contact you about the outcome.
Where a refund is due, it will normally be made to your original payment method. Refunds will be processed within the timescales required by applicable law.
For cancellations covered by the Consumer Contracts Regulations, refunds are generally due within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever happens first.
5. Exchanges
We cannot guarantee exchanges for specific products or designs. If you would like a different item, please contact us and we’ll explain the options available. You may need to return your original item and place a new order.
6. Contact Us
For all return, cancellation, refund or order enquiries, please contact:
Grovely & Co.
Email: grovelyandco@outlook.com
We’re here to help make your shopping experience as smooth as possible.